Safety is at the forefront of our luggage transport. In order to guarantee safety, all our guidelines are in line with aviation laws as well as customs regulations. We make sure that our drivers and key personnel undergo regular trainings, focus on process-oriented operations and facilitate a transparent communication within the Flying Bag team and our partners.

Flying Bag is liable for lost luggage (see General Terms and Conditions).
Flying Bag is liable for damaged luggage, provided that the luggage and/or sports equipment has been packed as instructed.

We schedule our timeslots according to the majority of our customers’ suitability. However, the exception provides the rule: should none of the suggested timeslots suit you, please contact our customer support and we will be happy to check alternative timeslots for you.

If you cannot be in attendance during the agreed luggage collection or delivery timeslot, please contact Customer Support, in order for us to determine a mutually suitable timeslot or an alternative destination. If the indicated location is a hotel, feel free to place your luggage at the front desk for pickup.

As part of your booking process you are asked to choose a pickup timeslot. You are going to receive a text message from us 6 to 24 hours prior to your scheduled timeslot in order to determine a pickup window of 2 hours. This also counts for the delivery to your home address.

Yes, one Flying Bag Tag (which you will receive via postal shipping) must be attached to each item.

Please call us at +41 44 244 50 90 – we will take care of your request as soon as possible. Should you not be able to reach us, please leave a message and we will call you back immediately.

Tickets for public transport must be purchased separately. www.sbb.ch

Please do not hesitate to reach out to our Customer Support via phone (+41 44 244 50 90) or e-mail hello@flyingbag.com.

The price of your luggage transport is calculated on our booking platform on page 2. Once you have filled out your flight date, destination and postal code, click “Continue”, choose the number of items you would like us to transport for you and your price will be calculated.

You can cancel your luggage transport free of charge up to 48 hours prior to your luggage pick-up. In case you need to cancel up to 24 hours prior to pick-up, you get a 50% refund. A cancellation of less than 24 hours unfortunately is non-refundable. For further details please see: General Terms and Conditions.

Yes, you can send as many luggage items as you want. Please note that should the number of luggage items exceed 15 items, we may have to adjust the pick-up slot according to the pick-up location.

Please find a detailed list of items in our Luggage Rules.

Bike cases (hard cases), bike bags or cardboard packaging (please leave an opening in order to facilitate lifting/handling) are required, in case Flying Bag shall account for possible damages. Cases are to be organised by the client prior to pick-up.

Yes, there are weight and size restrictions depending on your luggage type. Go to Luggage Rules

Yes, sustainability is of great importance to us. Our luggage transport allows our clients to travel to the airport via public transport and save CO2. At the same time, you as our client have the opportunity to compensate your luggage transport with myclimate.

Luggage transport incl. Bag Drop means that Flying Bag will take care of checking in your luggage with the airline. Your luggage will already be on the aircraft once you board it.
Luggage transport excl. Bag Drop means that Flying Bag delivers your luggage to the pick-up point at the Capsule Hotel next to Check-in 1 at Zurich Airport. You will collect your luggage at the Capsule Hotel and proceed to check in your luggage by yourself.
We are working on expanding our partnerships with further airlines in order to offer luggage transport incl. Bag Drop with multiple airlines.
Please find a current overview here.

Check-in comprises the entire process prior to your flight including validation of booking, allocation/confirmation of seat, luggage drop-off at the check-in desk as well as validation of documents (passport, ID, visa, COVID-certificate, etc.)

Over the past few years, the check-in process prior to departure has changed a lot – mostly in order to increase efficiency at the check-in desk. For that reason most airlines offer Web Check-in. You can undertake all applicable processes (with the exception of the physical luggage handover) via Web Check-in. The only reason which you have to queue at the check-in desk for is to drop off your luggage. Since the outbreak of the Covid-19 pandemic this physical contact at Bag Drop is used for a documents check.

As you are not in attendance during your luggage’s check-in at the airport, the airline will hand over your baggage receipt to Flying Bag. We will inform you about your receipt’s luggage number via your personal Flying Bag Cockpit.

Yes, Flying Bag and the airport personnel ensure that your luggage is delivered to your final destination. The check-in staff knows your name as well as your airline booking reference and thus your luggage transport to your final destination is ensured.

Your first lag is relevant for check-in. Since your name and airline booking reference are known by the check-in staff, your luggage transport to your final destination is guaranteed.

You are required to check in online at least 4 hours prior to your flight. Flying Bag does not have the ability to check you in for your flight and merely takes care of your luggage check-in (bag drop). In order for the airline to accept your luggage, you must conduct a Web check-in.

All luggage items arrive at Zurich Airport at least 2 hours prior to departure. We add a safety margin for traffic jams and other unforeseeable delays to each transportation process.

Please note that all terms and conditions provided by the airline as well as Swiss customs apply. Flying Bag luggage is subject to the regular security regulations in place.

Please respect the airline’s regulations. We kindly ask you to pack your luggage according to the instructions provided by the airline and to ensure it does not exceed the maximum size and weight. Flying Bag transports bulky luggage that is in line with the guidelines provided by the airline.